China Marketing Blog

One More Option for Your China Online Payment Solution

Samantha — Tue, 11/29/2011 - 08:23

The PayDollar LogoIn my earlier blog post “How to Choose a Chinese Online Payment Solution”, I introduced some of the more popular Chinese online payment solutions. Some are fit for non-Chinese companies and some aren’t. Most China-based payment companies know Chinese clients well, but have major problems dealing with non-Chinese companies.

Today I’ll introduce another option for receiving online payments from Chinese consumers: PayDollar.

 

5 Reasons You Should Consider PayDollar

  • They can accept payments from several popular sources:
    • Alipay, China’s most popular payment processor.
    • 99Bill
    • Chinese credit cards
    • UnionPay
    • PPS
    • TenPay
  • They provide support in English, Mandarin Chinese, Cantonese and Thai.
  • Both Chinese and non-Chinese companies can register with them. Plus, they can transfer money from China to your company bank account even if it isn’t located in China.
  • Multiple currency settlement: HKD, USD, CNY.
  • Rapid settlement: Twice per month or T+1 days. (“T+1” means the day after the transfer.)

 

Fees

  • Account set up fee: 1,000 HKD to 5,000 HKD, depending on the type of payments you would like to accept.
  • Yearly service fee: 1,800 HKD to 3,600 HKD, also depending on which payment services you use.
  • Transaction fee: from 3.0% to 3.8% of each transaction. This is negotiable if you have a large transaction volume.

Here’s how PayDollar’s fees compared to Alipay and PayPal.

 
Account Set Up Fee
Yearly Service Fee
Transaction Fee
PayDollar
1,000 HKD to 5,000 HKD
1,800 HKD to 3,600 HKD
3.0% to 3.8%
Alipay
$1,000 USD
N/A
2.5% to 3.0%
PayPal
N/A
N/A
0.30 USD + 2.9% to 3.9%
 
 

Signup Process

Both Chinese and non-Chinese companies can apply for PayDollar business accounts. PayDollar does not offer personal accounts.

Step 1: Fill out the application form and send it with your company info and contact info. (“Company info” includes a copy of the company’s business registration documents as well as a copy of a government-issued ID card or passport for a director of the company.)

Step 2: Wait for approval. They say it takes up to 7 days.

Step 3: The account will be activated.

 

Drawbacks

As you can see from the fees above, PayDollar does charge more than Alipay. They also have flat setup and yearly fees, unlike PayPal.

I searched for negative comments about PayDollar but I was only able to find one, which I've translated for you:

“I used it, and I would recommend that you do not use PayDollar for International trade. Within one or two months of paying the service fee and account access fee, PayDollar will use some excuse to terminate the contract, and end service. The consequence is that you won’t be able to withdraw the money in your account, not to mention getting a refund for their service fee.”

 

More Info

There are many other online payment solutions, each with different features.. If you like this blog post or are thinking of setting up a payment solution for China on your website, let me know. Also, subscribe to this blog.

PayDollar's website

Detailed diagrams of PayDollar’s payment flow

Testimonials for PayDollar

Other Chinese Payment Solutions

 

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Comments

Hi Samantha,

We would like to thank you for writing this blog and showcasing our capabilities to accept China payments on a global scale.

In this regard, we would also like to take this opportunity to reply to the feedback above.

As part of our commitment in offering and delivering quality service to our merchants and to ensure the well-being and protection of every consumer, we are required to conduct a meticulous and systematic screening of our merchants before allowing them to accept payments online using various payment methods. These measures are to ensure the legitimacy of our merchants’ businesses as well as to protect the consumers from illegal or counterfeit products.

However, there are some merchants who fail to comply and opted to “under-declare” or “mask” their true line of business. In dealing with these rare cases, PayDollar conducts an investigation and if the merchant agrees to eliminate all illegal or counterfeit products on their website, PayDollar re-activates the merchant account otherwise; the merchant account will be terminated immediately. The merchant’s account balance will be temporarily withheld by PayDollar for a period of time to offset any potential refund or chargeback requests from its consumers, and the remaining balance will be returned to the merchant accordingly.

We have always strived to address these kinds of issues with our clients and we hope that we are able to address it today. Please do stay in touch and we welcome more feedback about our products and services in the future.

Thank you and we are grateful of your initiative in educating the public about online marketing.

Regards,
PayDollar team
enquiry@paydollar.com.cn
Hotline: +86 21 3397 3733, +86 21 3397 3933

Thanks for your comment and your team in Shanghai did helped me a lot with this blog post.

Hi Samantha,

Thanks for your helpful blog posts--I have learned a lot after reading through several posts.

I was wondering what you think about services -- do you have any experience with this company? I am considering using them to accept payments from Chinese customers and I'm wondering if that would be a good decision. They don't require a setup fee and seem like they might be a good option for me. Thanks again for your helpful blog!

Leighton

Thanks for you comment, we hasn't research with the site you mentioned so we can not give you an answer, but just a tip that before you go ahead with them, make sure you knows all the fees beside the set up fee, and refund policy things like these.

Hi Samantha,

Thank you for your very interesting posts. Do you know which providers offer their card payment processing to companies based outside China that operate skill gaming activities (not gambling)?

Have a good day!

hi there. we are a chinese company trying to set up a paydollar-account in china. we do have an alipay account and Login ID. we also have products on taobao for which the customers can pay through alipay. do we need to setup an additional paydollar merchant account in order to be able to receive money from chinese customers? we only operate in China. not internationally. thanks for your help

Paydollor and Alipay are individual company. Paydollar is just another platform which have the payment gateway of using Alipay, they probably need to pay Alipay to use that gateway and sell it to other company to use Alipay. You can sign up with Alipay directly, or you can sign up with Paydollar, but I dont think your Alipay registration will help with Paydollar. But should be just one account will be able to get the integration.

Alipay nowadays it will require the company to contact them directly via http://global.alipay.com/ospay/home.htm
I am not sure what kind of account you have, so I am not sure why you can not get the integration. Within your Alipay account, is there any online chat or contact you can use?

Here is another payment gateway, maybe you can take a look at as well. https://yoopay.cn/ (It support customers to pay Alipay as well.)

Hope it will help,

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